Does anyone else see the information?
We work closely with our trusted partner WorldPay to ensure that all your personal and payment details are kept safe. Together, we encrypt all your personal information so that it's protected as it travels over the Internet. WorldPay also check if your credit card details have been used recently on any other WorldPay partner site.
Can I return or exchange an item?
We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our Returns Procedure.
Why is my favourite product discontinue?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest Clinique counter where a Consultant will be happy to provide alternative recommendations.
Where can I buy clinique products online?
Clinique products are available to buy online in the following countries:
United Kingdom (clinique.co.uk)
United States (clinique.com)
To locate a store in the United Kingdom, click here for our Store Locator.
Can I return or exchange an item?
If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through Clinique.co.uk, please see Returns & Exchanges section for step by step directions.
How do I change or cancel my order?
If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0800 054 2444 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1- 2 days, it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.
How can I get an ingredient list?
Why is my favuorite product discontinued?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. Chat with our Clinique Expert Consultants. For assistance in locating a discontinued product for purchase, please contact our Customer Care Centre via telephone on 0808 281 0226, and a member of our Gone But Not Forgotten program will be happy to assist you.
Spam filters and ISPS
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1-800-419-4041.
If your provider is AOL:
- Open the Email message.
- Click "Add to Address" icon.
- The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
- Click "Save".
If your provider is Yahoo:
- Open the Email message
- Click the "Add to Address Book" link on the far right.
- The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
- Open the Email message.
- Click "Save Address(es)" at the top of the message header.
If your provider is MSN:
- Open the Email message.
- Click "Save Addresses" on the right.
- Select the check box next to the address you want to save. You can also make changes to the contact information.
- Click "Save".
Can you send me samples?
Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice. Chat Now with a Clinique Online Consultant.
Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on "Tracking".
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
Alternatively you can contact our Customer Services team at 0 0800 054 2666.
*Please note: Tracking information may not be available for up to 24 business hours after the order is shipped.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available.
Difficulty in processing payment information.
Cannot deliver to address provided.
A duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0800 054 2666 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1- 2 days, it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.
How to shop online
Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.
For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six  of any single item) during checkout prior to clicking on Submit Order.
More information on our Maximum Purchase Policy.
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 0800 054 2666 or via email for assistance.
If you have any questions or concerns when placing an order, or if you wish to enquire about a previously placed order, please call Clinique Online Customer Service at 0800 054 2666 or Contact Us. Please have your order number available to ensure a fast service
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.
DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.
Optimal online color settings
This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.
At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- Internet Explorer 6.0 and higher
- Mozilla Firefox 2.0.4 and higher
- Safari 2.0.4 and higher
Temporarily Out of Stock / Backordered Items
If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our store locator for your nearest stockist.
Maximum purchase policy
We regret that we must limit orders to no more than 6 of any individual item and a maximum purchase of £500.00 per customer. If you have any questions please contact us at 0800 054 2666 or via email at firstname.lastname@example.org and we will be happy to assist.
REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.
Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
Gift wrap service
Gift orders always receive special care at Clinique Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.
If you wish to have your Clinique Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of £3.00 will be added to your order total.
Please note: Multiple items within a single gift order will be presented as one gift package.
The following credit cards are accepted for payment
We also accept PayPal as a payment option on clinique.co.uk
We’re sorry, we do not accept:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery. Within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. Alternatively, you can use the Cancellation Form to cancel an order. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 0800 054 2666. If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us (but please see the Collect+ option below). Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Refunds will only be made against the original credit/debit card used. If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund. Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by calling our Customer Service Team 0800 054 2666.
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.
Returns for purchases made online will not be accepted for return or exchange at an Clinique Counter.
This policy does not affect your rights under law as a consumer, which apply in addition.
Return and Exchanges
You can now choose to return your order for free via Collect+. There are over 4500 locations nationwide offering Collect+, most of which are open early until late, 7 days a week, making returns more convenient for you.
To return your order:
STEP ONE — Completing the Necessary Documentation
Complete the Cancellation Form or Returns Note enclosed in your order with all required information. If you have not received this document, please contact Customer Services on 0800 054 2666 or by emailing us at email@example.com with your order details. You can now return your parcel for free by using Collect+. Visit www.collectplus.co.uk/EsteeLauder to find your nearest store. Simply attach the pre-printed Collect+ label to your parcel. Please remember to obtain & keep the proof of postage receipt and your tracking number. Your parcel can be tracked online via www.collectplus.co.uk. Carriage and charges for parcels not sent via Collect+ are the responsibility of the customer.
STEP TWO — Returning the Product
Please note that a full refund will not be provided for returned goods that show signs of unreasonable use. Goods must be returned to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Please ensure that the returned parcel is properly sealed. If you return your parcel via Collect+ you will receive proof of postage and a code to track your return online (track at www.collectplus.co.uk/track/new). However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.
STEP THREE — Processing the Refund
If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us at our distribution centre within 14 working days from delivery to you or your notifying us of cancellation. You will receive email notification of your refund from our Customer Service Team.
If you have requested an exchange or replacement on your Returns note, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.
Delivery charges are per order:
(delivery for most standard orders within 2-5 business days)
An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.
UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
Option one - Standard Delivery Delivery within two to five working days. Free Standard Delivery with any purchase.
Option two - Named Day Delivery
Delivery on a date of your choice, Monday to Friday, subject to availability and excluding public holidays.
Delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas will be within 2 working days of your selected named day.
Option three - Next Day Delivery
Orders must be placed by 3pm for next 'working day' delivery
Option four - AM Next Day Delivery
Order must be placed before 3pm for AM (before midday) next 'working day' delivery.
Option five - Saturday Delivery
Orders must be placed by 3pm on a 'working Friday' to guarantee Saturday delivery.
Option six – Click and Collect
You can also collect from a local shop in partnership with UPS within 2-5 business days of placing your order.
Free on all orders.
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect from the store.
Free on all orders.
Across the delivery options available on our website, we currently reach an average rate of 98% success.
Shipping & Handling
UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.
We're sorry Clinique only delivers online orders to UK addresses (excluding the Channel Islands).
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode. We are unable to process orders to a P.O Box address.
Clinique Laboratories, LLC. is one of the world's leading manufacturers and marketers of prestige skin care, makeup and fragrance products.
Clinique was first launched in 1968 with skin care and makeup products that are all allergy tested and 100% fragrance free. Our products have been designed to address individual skin types and needs. The products are based on research and related expertise of leading dermatologists. Clinique's skin care products are marketed as part of the Three-Step System: Cleanse, Exfoliate, Moisturise.
Clinique Laboratories, LLC.
6 Mortimer Street
Clinique products are available in better department and specialty stores.
Visit our Store Locator to find a Clinique Counter near you.
Do you need more information about our company? Visit ELCompanies.com
Thank you for taking the time to visit our site. We appreciate your inquiries and comments.
If your inquiry cannot be answered by the FAQ's (frequently asked questions), please email us at firstname.lastname@example.org and we will be happy to assist.
Online Customer Services
0800 054 2666
For quires regarding online purchase
Customer Care Centre
0808 281 0226
For queries regarding a Store, or product purchased in Store.
0370 034 6700
For queries regarding PR or Marketing or any other Head Office Departments.
Gift Card Enquiries
For queries regarding Gift Cards.
Please visit the Contact Us section if you have a complaint, or e-mail email@example.com
Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.
What is Clinique Smart Rewards?
If you love glowing skin and irresistible makeup, Clinique Smart Rewards is a way to enjoy more of what you love. Your smart beauty perks start the moment you join with 15% off your first purchase. The more points you collect, the more we shower you with rewards—exclusive gifts, treats and experiences custom-fit for your skin, your needs, your heart’s desires.
How do I join the Clinique Smart Rewards? Does it cost anything?
You can join Clinique Smart Rewards by signing up at clinique.com/smartrewards and following the prompts to register. In order to sign up, you must provide your email address and create a password. There is no cost to join.
Who is eligible to join Clinique Smart Rewards?
The Clinique Smart Rewards program is available to individuals who are legal residents of the United States (including its territories and possessions) and at least 18 years of age or older and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits.
What am I agreeing to by joining Clinique Smart Rewards?
What terms govern Clinique Smart Rewards?
How does Clinique Smart Rewards work?
Clinique Smart Rewards is a loyalty program that rewards customers for purchasing Clinique products and participating in pre-defined brand experiences. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:
- Tier 1, Smart 0 – 249 points
- Tier 2, Brilliant 250 – 499 points
- Tier 3, Genius 500+ points
When you join, you’ll automatically be placed in Tier 1, Smart and be eligible for all the benefits Smart members receive. Once you earn at least 250 points in your first year, you’ll be automatically moved up to Tier 2, Brilliant. If you earn 500 points or more in your first year, you’ll qualify for Tier 3, Genius.
Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases and qualifying activities during your second year, you’ll drop back down to Tier 1, Smart status on your second anniversary date.
The higher the tier, the better the benefits.
What benefits do members receive?
As a member, you earn points that determine your points benefits plus your tier and tier benefits.
Points Benefits: At different point levels you will unlock rewards that can be used in conjunction with a purchase on clinique.com. These rewards are based on the total number of points you have accumulated in a single year as listed below and are valid for one time redemption per year. You must redeem your unlocked rewards prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and unlocking new rewards.
- Choice of deluxe mini with purchase (valid at 150 points).
- Free full-size product (value up to $26) with purchase (valid at 250 points).
- Free full-size product (value up to $36) with purchase (valid at 350 points).
Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on clinique.com with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year.
Tier 1, Smart: 0–249 points
- 15% off your first clinique.com purchase.
- Free Standard Shipping with any order.
- Complimentary sample at checkout.
- Birthday gift.
- Complimentary Consultation online and in certain department stores.
- Automatic entry into 4 sweepstakes a year for a chance to win best-loved skin care, makeup, and unique Clinique experiences.[SM1]
Tier 2, Brilliant: 250–499 points
- All Tier 1 benefits.
- $5 online credit awarded with completion of complimentary online Consultation (one time only).
- Sneak peeks of new products.
- Exclusive access to limited-edition Clinique products.
- Viewing privileges for limited-access online content.
Tier 3, Genius: 500 points and above
- All Tier 1 and Tier 2 benefits
- Free 2-Day Shipping with any $75 or more orders.
- A special gift selected just for you to celebrate your Clinique Smart Rewards anniversary.
- Invitation to a Clinique launch party or lab tour[SM2] .
How do I earn points?
To earn points, you must be enrolled in Clinique Smart Rewards within 7 days of the date of purchase. Clinique Smart Rewards members receive 1 point for every $1 spent on eligible purchases on clinique.com* and 1 point for every $1 spent (excluding sales tax) on Clinique products purchased in store or online at the qualifying retailers listed below[SM3] . Eligible purchases include regular priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to-time.
Members will not receive points or benefits from retail purchases made at airport store locations or from purchases made at non-qualifying retailers. Purchases made outside of the United States are also not eligible for Clinique Smart Rewards.
In addition to these purchases, here are more ways to earn points at clinique.com:
- Earn points once a month for chatting with an online Consultant for makeup and/or skin care tips and advice.
- Earn points for completing the Foundation Finder (one time only).
- Earn points for completing the Skin Care Diagnostic (one time only).
- Earn points for writing product reviews on clinique.com that get published (don’t forget to log into your Clinique Smart Rewards account before posting).
- Earn points for activating Auto Replenishment with a product order on clinique.com.
- Earn points for sharing your favorite products on Facebook, Twitter and Pinterest from the share buttons on clinique.com (maximum once a month per platform).
- Earn bonus points for purchases made on clinique.com during exclusive Double Points events.
- Earn points for signing up for email.
On each anniversary of your enrollment date, your accumulated points for the previous year will expire and your points will reset at zero
* All points are pending until your order ships, at which time they are fully matured.
How do I add points from purchases made at qualifying retailers to my Clinique Smart Rewards account?
Purchases made at qualifying retailers (both in-store and online) are only eligible for Clinique Smart Rewards points, if you submit your receipt within 30 days from the date of purchase.
In order to receive your points, you must submit your receipt within 30 days of the date of purchase by one of three ways:
- Upload a clear photo of the entire receipt on clinique.com
- Email a clear photo of the entire receipt or forward the online receipt to firstname.lastname@example.org
- Text a clear photo of the entire receipt to 76477 with key word SMART.*
When submitting a receipt, you must provide the email address associated with your Clinique Smart Rewards account in order to receive points.
*By texting SMART to 76477 you consent to receive up to 10 text messages (SMS and MMS) per submission from Clinique Smart Rewards to the number you provided. You understand these text messages may be sent via an autodialer and you do not need to provide consent to text messaging to make a purchase from Clinique. You agree with the Mobile Terms and Conditions. Message & Data Rates May Apply. Txt HELP for help, STOP to Stop.
LIST OF QUALIFYING RETAILERS IN THE UNITED STATES
Lord & Taylor
Saks Fifth Avenue
Army & Air Force Exchange Service Stores
My Navy Exchange
Why have my points disappeared?
Points are valid for one year from your Clinique Smart Rewards anniversary date. On your anniversary date each year, your points reset to 0 and you start accumulating new points and unlocking new rewards.
On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points accumulated in the prior year.
What is my Clinique Smart Rewards anniversary date, and where can I find it?
This is the anniversary of the date when you enrolled in the Clinique Smart Rewards program, and it occurs on a 12-month cycle. For example, if you joined Clinique Smart Rewards on November 15, 2016, your anniversary date would be November 15, 2017, and every November 15 of each year following.
Your anniversary date is shown in your Clinique Smart Rewards account page.
Why is my current tier status not reflected by my current points?
In year one of your Clinique Smart Rewards membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset after year one, your initial tier status for the year is determined by your points accumulated each prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.
How do I check my account status and track my points and tier online?
You can check your Clinique Smart Rewards account status by visiting your account online at clinique.com where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully matured.
How long does it take for my purchases to accrue points to my account?
It may take up to 7 days from the time your order ships, or from the time your store receipt is validated for points for eligible purchases to post to your account. It may also take up to 7 days for points for other Clinique Smart Rewards activities to post to your account. If points have not been credited to your account within 7 days, please contact Customer Service at 1-800-419-4041.
What happens to my Clinique Smart Rewards benefits and/or points if I return a product or if an order is cancelled?
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly.
If it is found that an order is obtained through fraudulent or other activity that violates the Clinique Smart Rewards Terms & Conditions, those points and your tier status, if applicable, will also be reversed.
How do I get my benefits?
Your Clinique Smart Rewards offers and rewards can be redeemed on clinique.com at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.
Rewards can only be redeemed when making a purchase on clinique.com except for special online events, in-store member events, and VIP member events. You must be logged in to your Clinique Smart Rewards account to use your benefits.
How do I receive my Birthday Gift?
During the month of your birthday, you can redeem your Birthday Gift on clinique.com by making a purchase and applying your offer code, which will be emailed to you during your birthday month if you have provided your birth date in your account profile. You must be logged into your Clinique Smart Rewards account to redeem your birthday gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged or returned.
How do I get my Free Full-Size products?
- At 250 points, you are eligible for a Free Full-Size product, value up to $26, with any purchase on clinique.com. You will be notified via email when you have unlocked this reward. To receive it, log into your Clinique Smart Rewards account and choose one of the eligible products on your account page and add it to your bag. If not used before your anniversary date, this offer will expire.
- At 350 points, you are eligible for a Free Full-Size product, value up to $36, with any purchase on clinique.com. You will be notified via email when you have unlocked this reward. To receive it, log into your Clinique Smart Rewards account and choose one of the eligible products on your Clinique Smart Rewards account page and add it to your bag. This offer must be redeemed before your anniversary date, at which time your points reset to zero and the offer expires.
How do I complete my Complimentary Consultation online?
How do I receive free shipping on clinique.com?
- Standard Shipping with any purchase on clinique.com is complimentary for all Clinique Smart Rewards members. You must select “Standard” shipping at checkout and be logged into your Clinique Smart Rewards account.
- 2-Day Shipping on clinique.com is complimentary for Clinique Smart Rewards members in Tier 3, Genius with any $75 or more purchase. You must select “Second Day” shipping at checkout and be logged into your Clinique Smart Rewards account.
What are Early Access and Preview benefits?
From time to time, Clinique Smart Rewards members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members will receive email invitations when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.
What is my special Anniversary Gift? How do I redeem my Anniversary Gift?
The Anniversary Gift is exclusively for our Tier 3, Genius members. During the month of your anniversary, you can redeem your Anniversary Gift on clinique.com by making a purchase and applying your offer code, which will be emailed to you during your anniversary month. You must be logged into your Clinique Smart Rewards account to redeem your anniversary gift. There is a limit of one Anniversary Gift per member per year and Anniversary Gifts cannot be transferred, delayed, exchanged or returned.
Do my points and points benefits expire?
Yes. Points expire on your anniversary date, at which time they reset to zero.
Points benefits are available based on the number of points you have accumulated. They are valid for one time use on clinique.com, and they expire on your anniversary date.
Do my tier status and tier benefits expire?
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by the number of points you accumulated in each prior year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status on your second anniversary date.
Can Clinique Smart Rewards be terminated?
Yes. We may, in our sole discretion, cancel, modify, restrict or terminate Clinique Smart Rewards or any aspect or feature of this loyalty program at any time without prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits.
How do I terminate my Clinique Smart Rewards membership if I no longer wish to participate?
How do I update, modify or withdraw my account information?
What do I do if I believe that a purchase or other Clinique Smart Rewards activity was not properly credited to my account?
What do I do if I forget my password?
Do my points and benefits have any cash value?
No. Points and benefits earned through Clinique Smart Rewards have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a Clinique Smart Rewards reward cannot be returned or exchanged for money or any other products or points.
How do I manage my Clinique email communications?
You can manage your marketing email preferences in your account on clinique.com and from the link at the bottom of each of our marketing emails. Email communications from Clinique give you news on the latest looks, launches, tips, trends, offers and more. In any instance in which you opt out of receiving marketing emails from Clinique, you will continue to receive transactional emails (i.e. your birthday gift offer code, etc.) related to your Clinique Smart Rewards account.
Still have questions? Please contact Customer Service or call 1-800-419-4041.
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